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Customer Services Manager

Customer Services Manager KHFcomp is currently seeking a Customer Service Manager to join their ...
Gap Year Australia ::

Reservations Agent

Location: Sydney
Job Added: 10/08/2016
Pay Rate:

Details: Hilton Hotels & Resorts A Reservations Agent with Hilton Hotels and Resorts will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will it be like to work for this Hilton Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s/Agents expectation Provide prompt and efficient service while maintaining the hotels brand standards Job Requirements What are we looking for? To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: A passion for delivering great customer service A highly professional telephone manner and excellent communication skills Outstanding administration and organizational skills Intermediate computer proficiency Previous experience in a Reservations environment, preferred Tertiary qualifications, or other collegiate-level degree, not required but preferred Eye for detail As a Hilton team member you can expect to receive: A competitive industry wage and generous annual leave benefits Team member only discount global Hilton room rates Membership with ‘Hilton Rewards’ benefits program Discounts of up to 50% on products and services in participating Hilton outlets Access to Hilton University training, offering more than 3000 learning programs Career development planning and opportunities PLEASE NOTE: Only successful applicants will be contacted.



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