Customer Service Manager
Pay Rate: 5000 $
Details: As a customer services manager, it would be your job to make sure that customers’ needs and expectations are satisfied. You could be responsible for anything from managing a customer service team and dealing with enquiries in person, to developing customer service standards for a large company.
Your typical duties would include:
helping to develop or update customer service policies and procedures
managing or leading a team of customer services staff
handling more complex enquiries and complaints
authorising refunds or other compensation to customers
making sure accurate records are kept of communications with customers
analysing key management information to see how well customers are being served
helping to recruit, train and appraise new staff
keeping up to date with developments in customer service, for example data protection.
You would also report regularly to senior managers on how well teams are performing and whether key targets are being met. You would also attend training sessions on new company services or products.